Privacy Policy

Last updated: 17 July 2026

TechnoRed Electronics Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.

This Policy applies when you visit our website, submit an enquiry, request a quotation, make a payment, purchase a product or use our installation, maintenance or technical-support services.

2. Information We Collect

Depending on how you interact with us, we may collect:

Your first and last name.
Email address.
Telephone number.
Home, business or installation address.
Company name and job title.
Information included in contact forms or messages.
Details about the products or services you request.
Quotation, order, invoice and payment information.
Appointment and installation details.
Technical-support communications.
Website usage, device and browser information.
Cookie and analytics information.
Any other information you choose to provide.

Please avoid submitting personal information that is not necessary for your enquiry.

3. How We Collect Information

We may collect personal information when you:

Complete a website form.
Contact us by email, telephone or social media.
Request a quotation or site inspection.
Purchase a product or service.
Make a payment.
Enter into a maintenance or subscription agreement.
Request technical support.
Visit or interact with our website.
Communicate with our employees or technicians.

We may also receive relevant information from authorised representatives, business partners, suppliers, manufacturers, payment providers or other service providers.

4. How We Use Your Information

We may use personal information to:

Respond to enquiries.
Recommend suitable products and services.
Prepare quotations and proposals.
Arrange site inspections and appointments.
Process purchases and payments.
Deliver, install and configure equipment.
Provide maintenance, repairs and technical support.
Manage warranties and service agreements.
Maintain customer and project records.
Send important service or account communications.
Improve our website, products and services.
Prevent fraud, misuse and security incidents.
Meet legal, tax, accounting and regulatory obligations.
Protect our legal rights and business interests.

We will not use your personal information for an unrelated purpose unless we have a valid legal basis to do so.

5. Legal Bases for Processing

Under the GDPR, we process personal information using one or more of the following legal bases:

Contract: Processing is necessary to provide a quotation, product, installation, subscription, maintenance service or technical support.

Legal obligation: Processing is required to meet accounting, tax, consumer-protection, security or other legal obligations.

Legitimate interests: Processing is necessary for reasonable business purposes, including customer service, website security, fraud prevention and business administration.

Consent: You have given permission for a specific purpose, such as receiving optional marketing communications or allowing non-essential cookies.

Legal claims: Processing is necessary to establish, exercise or defend legal rights.

The GDPR establishes these legal grounds and gives individuals enforceable rights over the processing of their personal data.

6. Contact Forms and Enquiries

When you complete a contact form, we may collect your name, telephone number, email address and message.

We use this information to understand your request, contact you, recommend an appropriate solution and prepare a quotation where required.

Submitting an enquiry does not automatically subscribe you to marketing communications.

7. Quotations, Installations and Support

When you request a quotation or become a customer, we may collect information about:

Your property or business.
The requested installation location.
Existing equipment and infrastructure.
Project requirements.
Access arrangements.
Technical configurations.
Support requests and reported faults.
Products, licences and services supplied to you.

This information is used to plan and complete the requested work, provide support, maintain accurate records and meet our contractual responsibilities.

8. Payments and Financial Information

Where payments are made through our website or a third-party payment platform, payment information may be processed by the relevant bank or payment provider.

TechnoRed may receive limited payment details, such as:

Customer name.
Amount paid.
Transaction status.
Payment date.
Invoice or reference number.
Limited card details, such as the final digits.

We do not normally receive or store complete card numbers or card security codes when payments are processed by an independent payment provider.

Payment providers process information under their own terms and privacy policies.

9. Technical Support and Remote Access

Where you request technical support, we may collect diagnostic information about your equipment, network, software, account or system configuration.

With your authorisation, our technicians may access systems remotely or on-site to diagnose faults, configure equipment or provide support.

Remote access will only be used where reasonably necessary for the requested service. Customers are responsible for ensuring that they are authorised to provide access to the relevant equipment and information.

10. Security Systems and Customer Recordings

TechnoRed may install or maintain CCTV, access-control, call-recording, intercom or other monitoring systems for customers.

Unless otherwise agreed, the customer operating the system is responsible for the personal information recorded through that system, including CCTV footage, access records or call recordings.

TechnoRed does not routinely view or retain customer recordings. However, limited access may occur where necessary for installation, testing, maintenance or technical support.

Where TechnoRed processes recordings or other personal information on behalf of a customer, separate data-processing terms may be required.

11. Cookies and Website Information

Our website may use cookies and similar technologies to:

Operate essential website functions.
Remember user preferences.
Maintain security.
Measure website performance.
Understand how visitors use the website.
Support embedded services or marketing features.

Non-essential cookies should only be activated after the required consent has been obtained.

You can manage your preferences through the website’s cookie banner and your browser settings. Further information should be provided in our separate Cookie Policy.

12. Analytics

We may use analytics tools to understand:

Which pages are visited.
How visitors arrive at the website.
How long visitors remain on pages.
The general device and browser type used.
Whether website errors occur.
How the website can be improved.

Where required, analytics technologies will only be used after consent has been provided.

Analytics information is generally used in an aggregated form and is not intended to directly identify individual visitors.

13. Marketing Communications

We may send marketing emails or messages where:

You have given us consent.
You have previously purchased a similar product or service and applicable law permits us to contact you.
The communication is otherwise legally permitted.

Marketing communications may include information about products, services, upgrades, maintenance plans and company news.

You can unsubscribe at any time by using the unsubscribe option in the communication or contacting us at info@technored.com.cy.

Unsubscribing from marketing will not prevent us from sending necessary service, payment, quotation or support communications.

14. Who We Share Information With

We may share personal information with trusted third parties where reasonably necessary, including:

Website hosting and technology providers.
Payment processors and banks.
Accountants, auditors and professional advisers.
Equipment manufacturers and suppliers.
Software and cloud-service providers.
Telecommunications providers.
Delivery and logistics companies.
Installation partners or authorised subcontractors.
IT security and technical-support providers.
Government authorities, regulators or courts where required by law.

These organisations should only receive the information necessary for their role.

We do not sell personal information to advertisers or other third parties.

15. International Data Transfers

Some of our technology, cloud, communications or website providers may process information outside Cyprus or the European Economic Area.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used. These may include:

A European Commission adequacy decision.
Standard contractual clauses.
Additional contractual or technical security measures.
Another transfer method permitted under applicable law.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

The duration of our customer relationship.
Warranty and maintenance periods.
Contractual requirements.
Tax and accounting obligations.
The need to respond to complaints.
The establishment or defence of legal claims.
Security and fraud-prevention requirements.

Information that is no longer required will be securely deleted, anonymised or destroyed.

17. How We Protect Information

We use reasonable organisational and technical measures designed to protect personal information from:

Unauthorised access.
Accidental loss.
Unlawful use.
Alteration.
Disclosure.
Destruction.

These measures may include access controls, password protection, secure systems, backups, staff procedures and restrictions on who can access customer information.

No internet transmission or electronic-storage system can be guaranteed to be completely secure.

18. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information.
Request restriction of processing.
Object to certain processing.
Withdraw consent at any time.
Request the transfer of certain information.
Object to direct marketing.
Request information about international transfers.
Lodge a complaint with a supervisory authority.

Some rights may be limited where TechnoRed must retain or process information to meet a legal obligation, perform a contract or defend a legal claim. These rights are established under the GDPR.

19. Exercising Your Rights and Complaints

To exercise a data-protection right, contact:

Email: info@technored.com.cy
Address: Nikis 4A, 1086 Nicosia, Cyprus
Telephone: +357 22 262808

Please explain your request clearly. We may need to request reasonable information to confirm your identity before responding.

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus. The Commissioner’s office confirms that data subjects may submit complaints concerning the processing of their personal data.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The latest version will be published on this page and the “Last updated” date will be revised.

Questions about this Privacy Policy may be sent to:

TechnoRed Electronics Ltd
Nikis 4A, 1086 Nicosia, Cyprus
Email: info@technored.com.cy
Telephone: +357 22 262808

This draft should be checked against the actual Wix cookies, analytics tools, payment provider, newsletter service and other integrations used on the finished website before publication.

1. Who We Are

The organisation responsible for processing your personal information is: